Get in touch

About the Practice

Tura Beach Medical Centre

Is a purpose built medical facility of 500sq metres, with 17 car parking spaces, no steps for easy access set on an acre of landscaped gardens.

For those with young children, there is an inside play area, baby change facilities and bottle warming available. For the less mobile patients we have a hospital level disabled toilet and waiting room seating available close to the reception area and doctor’s surgeries.

Reception is staffed Monday to Friday 8.30am to 5pm.

Our Mission statement

Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care, and we aim to treat all patients with dignity and respect.

Zero Tolerance Policy

To help make our clinic a safe place for everyone, Tura Beach Medical Centre has a Zero Tolerance approach to any verbal, aggressive or violent abuse and behaviour towards our staff or other patients.

If a patient or anyone a patient brings with them to the Practice, is abusive, aggressive or violent towards out staff and/or other patients the police will be called and may result in you being removed from our Practice list.

Appointments

Please phone the practice on (02) 6495 9211 to arrange an appointment.

Reception endeavour to book you an appointment with your preferred doctor. Standard appointments go for approximately 15mins. If you believe you may need a longer appointment, please advise reception at the time of booking so they can accommodate you.

We pride ourselves on making time for emergency appointments despite running on an appointment system. Please advise Reception at the time if this be the case, so appropriate measure can be taken.

When arriving for your appointment, please see Reception to check-in for your visit.

Failing to attend appointments or not providing sufficient notice to cancel, may result in accounts being raised for missed appointments or requests for future appointments being declined.

Practice Billing

Tura Beach Medical Centre is a private billing practice. We endeavour to keep fees affordable to ensure all patients have access to essential health care services. We believe in providing quality of care and our fee structure reflects the time you spend with the Doctor as well as the complexity of matters discussed. Payment is required on the day of the consultation.

There are fees for investigations such as Spirometry, ECG, pregnancy test, minor operations, procedures etc.

We accept payment via cash, EFTPOS, MasterCard & Visa.

Medicare rebates can be processed at the time of payment.

Discounted fees are available to Health Care Card holders and Pension card holders.

After Hours Services

Routine appointments can be booked online click here

In the case of an emergency, please call dial 000.

Alternatively, you can contact South East Regional Hospital on 03 6491 9506 or Health Direct Australia on 1800 022 222 (This service is available24 hours a day and when necessary the Nurse can transfer you to the GP Help Line where you will speak directly with a Doctor).

Patient Recalls and Reminders

Our practice is committed to preventive care. We may provide you with a reminder notices offering you preventive health services appropriate to your care. Usually recalls are used for clinically significant tests and results whether they are pathology, X-Ray, specialists and clinical correspondence. If you do not wish to be part of this system, please let us know at reception.

Our practice nurse will call to discuss a report, test or pathology result when advised by the doctor. Our practice also participates in cervical screening & national immunisation data registers.

Telephone Access

The doctor will take calls relating to you or your family, provided you have authority to discuss. If they are seeing a patient at the time, staff may ask you to call back or to leave a phone number where you can be reached. Staff will also need a brief reason for the call. If the matter is urgent, please advise the staff at the time so that they can take the appropriate action.

Prescriptions & Referrals

Requests without consultation

Doctors get many requests from patients for assistance, and for paperwork to be completed. These can include contacting specialists for an urgent appointment, advice for a particular patient’s needs, ringing or writing to get special approval for certain prescriptions, organising a hospital bed or other assistance with local community carers, medical certificates, travel assistance forms, various Centrelink forms, travel insurance claim forms etc. as well as time to liaise with the practice nurse. Because of this most requests require an appointment to be booked with the doctor, so time can be allocated to fulfil your request.

Non Appointment Patient Requests/Referrals

A referral is not just a quick note on a pad. The doctor needs to write to the specialist and include copies of relevant pathology and investigations. A patient needs to be seen by their GP in order to be referred to a specialist and receive the Medicare rebate. Doctors are not permitted by law to back date specialist referrals, so please ensure that you have a current referral before seeing your specialist.

Repeat Prescriptions

Prescriptions are normally written with the maximum number of allowable repeats for the patient’s convenience. A patient on medication needs to be reviewed regularly by the Doctor. For this reason, repeat prescriptions are not usually available over the phone unless prior arrangements have been made with the Doctor. Scripts cannot be issued to persons who have not been seen by a doctor at this practice.

Restricted scripts

Please be advised, doctors at Tura Beach Medical Centre may refer requests for restricted drugs to the Government Prescription Shopping Information Service The Doctors will be provided with: -

Total number of doctors who have prescribed to the identified patient.
Total number of PBS medications supplied.
List of all PBS medicines supplied, including

Item name/ strength/ quantity obtained.

Our doctors maintain the right to refuse to prescribe restricted medications to new or visiting patients without proper authority.

Car Park

Ample car parking available at the front of the entrance, as well as off street parking.

Privacy

Your medical record is a confidential document.

It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. The practice also encourages our patients to acknowledge their cultural background and advise of Next of Kin or persons to contact in case of emergency. Our doctors have access to Translating & Interpreting Services for non-English speaking patients.

View our Privacy Policy here.

Communication Services

The Australian Government provide Translating and interpreting services to our doctors, this includes the National Relay Service. Please advise if you need to use this service, so arrangements can be made prior to your visit.

We also utilise www.healthdirect.gov.au, to provide our patients with helpful educational material on a range of clinical conditions in a variety of languages.